Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.thedistinctivegardener.com (the “Site”), or its related sites and services. This provides detail of how your data is used and the cookies that are used unless you choose to opt out. This Privacy Policy should be read in conjunction with the Site’s Terms and Conditions.

This Privacy Policy does not apply to the practices of third parties that The Distinctive Gardener does not own or control, including Wix, Facebook, Google, Google Cloud or any other third party services you access through the Site. For more details about these third parties’ use of data, it is strongly recommended you take the time to review their individual Privacy Policies.

Wix: https://www.wix.com/about/privacy

Google: https://policies.google.com/privacy

Google Cloud: https://cloud.google.com/security/privacy/

Facebook: https://www.facebook.com/about/privacy/update

By accepting our website Terms & Conditions or by visiting the Site, you hereby accept and consent to our holding and processing of your personal details as described in this Privacy Policy.

This Privacy Policy is set out to define:

1. What Personal Information We Collect

2. How We Use Your Personal Information

3. Information Sharing and Disclosure

4. Your Personal Information Rights

5. Transfer of Personal Information outside the EU

6. How Long Your Data is Held

7. Policy Updates

8. Contact

1. WHAT PERSONAL INFORMATION WE COLLECT

COMMUNICATION INFORMATION

Whenever and however you choose to contact us via our website, telephone, email or Social Media channels, we collect certain information from you, including personally identifiable information such as your name and email or username, as well as your messages, comments, feedback and recommendations. For the purposes of this Privacy Policy, this information is known as 'Communication Information'.

DEVICE INFORMATION

When you visit the Site, we also automatically collect certain data, including data about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

This is known as Device Information, and we collect this using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.

Examples of Cookies we use:

* Session Cookies: We use Session Cookies to operate our Service.

* Preference Cookies: We use Preference Cookies to remember your preferences and various settings.

* Security Cookies: We use Security Cookies for security purposes.

Detailed information about the specific cookies used by the Site’s host, Wix, can be found here: https://support.wix.com/en/article/cookies-and-your-wix-site

Note: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org/manage-cookies/

• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about "Communication Information" and "Device Information".

2. HOW WE USE YOUR PERSONAL INFORMATION

OPERATING OUR SERVICES

We use your Communication Information generally to:

• To provide and operate the Services;

• Communicate with you;

• To comply with any applicable laws and regulations

• Screen communications for potential risk or fraud; and

• When in line with the preferences you have shared with us, provide you with information or advertising relating to our services (Online Marketing).

ANALYTICS & ONLINE MARKETING

We use your Device Information to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how clients browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

In addition, this information is used to personalise content and ads, to provide Social Media features and to analyse our traffic. We share information about your use of our site with our social media, advertising and analytics partners such as Facebook and Google, who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising by:

FACEBOOK ADS - https://www.facebook.com/settings/?tab=ads

GOOGLE ADS - https://www.google.com/settings/ads/anonymous

BING ADS - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

"Do Not Track" Notice

We do not alter our Site’s data collection and use practices when we see a ‘Do Not Track’ signal from your browser.

3. INFORMATION SHARING AND DISCLOSURE

Personal Information attained from customers is important to The Distinctive Gardener. Your personal information is shared for very limited reasons, to nominated Data Processers (Service Providers) and in limited circumstances, as follows:

• The Site is hosted on the platform Wix.com who is our Service Provider. Wix.com provides us with the online platform that allows us to bring our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

• Analytics: We use Service Provider Google Analytics to help us understand how our customers use the Site to make improvements. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/ and you can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

• Business transfers: If the business were sold or merged, your information may be disclosed as part of that transaction, only to the extent permitted by law.

• Compliance with laws: Information may be collected, used, retained, and shared if it is reasonably necessary to:

(a) respond to legal process or to government requests;

(b) enforce The Distinctive Gardener’s agreements, terms and policies;

(d) protect the rights, property, and safety of customers, or others.

4. YOUR PERSONAL INFORMATION RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your Personal Information. While some of these rights apply generally, certain rights apply only in certain limited cases. These are described below:

• Access: You may have the right to access and receive a copy of the personal information held about you by contacting The Distinctive Gardener using the contact information below.

• Change, restrict, delete: You may also have rights to change, restrict use of, or delete your personal information. Apart from exceptional circumstances (where there are requirements to store data for legal reasons) your personal information will be deleted upon request.

• Object: You can object to:

(i) The Distinctive Gardener’s processing of some of your information based on the defined legitimate interests

(ii) receiving marketing messages after providing your express consent to receive them.

Note: In such cases, your personal information will be deleted unless there is compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

• Complain: If you reside in the EU and wish to raise a concern about The Distinctive Gardener’s use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

If you would like to exercise any of these rights, please contact us through the details listed at the end of this Privacy Policy. Please note that we may ask you to verify your identity before responding to such requests.

5. TRANSFER OF PERSONAL INFORMATION OUTSIDE OF THE EU

Information may be stored and processed through third-party hosting services in the US and other jurisdictions. As a result, your Personal Information may be transferred to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If it is necessary to transfer information about you outside of the EU, Privacy Shield is the legal basis for the transfer, as the nominated Service Providers Wix and Google Cloud are Privacy Shield certified.

More information on data transfers can be found in:

Wix’s Privacy Policy: https://www.wix.com/about/privacy (‘Where do we store your information?’)

Google Cloud: https://cloud.google.com/security/privacy/

6. HOW LONG YOUR DATA IS HELD

When you visit the Site, contact us via our contact form, email us or telephone us, we will maintain your Personal Information for our records, unless and until you ask us to delete this information.

Device Information held for analytics purposes may be removed automatically within a shorter period of 24 months.

7. POLICY UPDATES

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

8. CONTACT DETAILS

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at nick@thedistinctivegardener.com or by mail using the details provided below:

38 York Road, Ealing, W5 4SG